HOME PROFILE UPGRADE FAQ

Frequently Asked Questions









ABOUT DRAGONPAY LITE AND MERCHANT CONCERNS

What is Dragonpay Lite?

Dragonpay Lite is a humble version of the Dragonpay Standard Collection system. This system allows e-commerce merchants/sellers to do online payment collection through Dragonpay as their payment gateway. Registration and integration are all FREE! The available payment channels that will be activated are Dragonpay Credits, BDO Online Banking, BDO Over-the-Counter Cash Deposit, BDO ATM Payments, Coins.ph, Gcash, BPI Banko and Paypal. Application is all done online so it is not just cost-free but hassle free at the same time.

Do Sellers need to have a registered business in order to Register to Dragonpay Lite?

Yes. Upon registration, we will ask you to submit a copy of your business registration, business permits and other supporting documents for approval. We would also need your bank account details and proof of account where you would like your earnings to be transferred.

How do I register to Dragonpay Lite?

You may register here : https://gw.dragonpay.ph/lite/register.aspx and complete the form with your details. You will need to choose the type of Biller that suits your business website (Generic Biller or API Integrated Biller). After completing the online registration, you will have to wait for 1-2 business days for an email confirmation and the list of the required business documents. We allow you to submit just one or a few of the business documents first so we can already create your Biller. However, you would need to complete all requirements within 3 months before you will be entitled for the weekly settlement where we will transfer your earnings to your declared bank account.

Is there a registration fee when I sign up as a Merchant / Seller?

The registration fee is FREE and transaction fee is a flat rate of Php20 for all channels except Paypal. You may check our fees comparison for Lite and Standard Account here.

How does Dragonpay Lite make my online Buyer’s purchase convenient?

Dragonpay Lite is an online payment gateway which enables your customers to pay conveniently using 8 channels : Dragonpay Credits, BDO Online Banking, BDO Over-the-Counter Cash Deposit, BDO ATM Payments, Coins.ph, Gcash, BPI Banko and Paypal. All they have to do is shop and pay. All payments will also be automatically transferred to the bank account that you provide and will be settled weekly. Settlement will only be allowed for those who have completed the business document requirements.

What can I sell using Dragonpay Lite?

You are free to sell any products online as long as they do not fall under narcotics; unauthorized gaming; objectionable sexual materials such as child pornography; products infringing on any third party's copyright, patent, trademark, trade secret or other property rights or rights of publicity or privacy; or any other products or services prohibited by law.

Does Dragonpay handle Customer complaints?

Dragonpay only answers concerns regarding Customer payments (validation, disbursements and refunds) and not for product or service related inquiries. Online merchants need to communicate directly with their customers with regards to these types of inquiries.

Why do I need to provide my bank account and a picture of my ATM card or Passbook?

The bank account that you need to provide is where Dragonpay will disburse the payments received from your Customers who opt to buy your products using our payment gateway. The payout will be on a weekly schedule. Since registration is all done online, we need an image of your ATM card or passbook to verify the legitimacy of your account and to make sure that every Merchant that signs up with Dragonpay Lite is legitimate. This is for the safety of both the buyers and the sellers and to protect everyone from frauds and scams that could happen with online transactions. We make sure that all information provided are handled with utmost confidentiality.

What are the requirements that I need to submit in order to complete my Registration?

The required documents and information that you need to submit are the following : (1) Your DTI or SEC papers with Articles of Incorporation & By Laws, (2) BIR Certificate of Registration, (3) Latest business permits (mayor's permit, BIR, etc.), (4) Any utility billing showing your registered address, (5) Scanned copy of passbook showing the account name and account number of the settlement account, and (6) Scanned copy of government ID/passport of signatory. You may move forward to submitting at least one of these in order to proceed with the activation of your Payment Gateway. However, you will need to complete all the requirements within 3 months or before you can be entitled to your weekly payout or the settlement of your weekly earnings.

What are the requirements that I need to submit in order to complete my Registration?

The required documents and information that you need to submit are the following : (1) Your DTI or SEC papers with Articles of Incorporation & By Laws, (2) BIR Certificate of Registration, (3) Latest business permits (mayor's permit, BIR, etc.), (4) Any utility billing showing your registered address, (5) Scanned copy of passbook showing the account name and account number of the settlement account, and (6) Scanned copy of government ID/passport of signatory. You may move forward to submitting at least one of these in order to proceed with the activation of your Payment Gateway. However, you will need to complete all the requirements within 3 months or before you can be entitled to your weekly payout or the settlement of your weekly earnings.

Can I add details on my generic biller?

Auto-fill the details on your Generic Biller Platform by following the steps on this link or watch this video.

How can I activate my Paypal channel?

You can follow the instructions found here




PAYMENTS

How do I receive the payments from my completed transactions?

Dragonpay will disburse your earnings to the bank account that you provided upon registration. Kindly make sure that the bank account is under the business owner’s name or the registered business name. We don’t allow any other bank accounts except these.

Will I be notified whenever there is a successful payment made by my customers?

Yes. You will receive an email notification every time there is a successful payment made by your customer. You will also be notified through your Admin Portal.

When will the payments be transferred to my bank account?

The payout is on a weekly schedule. Collections are settled weekly. We have a cut-off of Friday midnight. The payments for all successfully completed transactions, less the transaction fees, from Saturday to Friday of the previous week will be transferred to your declared bank account every Wednesdays of the succeeding week. Please be reminded that you will need to complete all the requirements first before you can be entitled to your weekly payout or the settlement of your weekly earnings.

Where can I see my earnings / transactions included on my weekly payout?

You can see the status of your transactions on the Admin Platform that Dragonpay will give you in order to trace the transactions that are included in a given weekly payout. Please click this link to watch a video tutorial on how to use your Admin Platform.

Do I still need to make a request before I receive my weekly payout?

No. There is no need to make a request because your payments will be processed weekly and you will automatically receive your earnings every Wednesday of the week.

What are the payment options that my Customers/Buyers can use to pay for the items that they purchase?

Dragonpay Lite makes available 8 payment channels including Dragonpay Credits, BDO Online Banking, BDO Over-the-Counter Cash Deposit, BDO ATM Payments, Coins.ph, Gcash, BPI Banko and Paypal. You can also enable all the payment channels which are available through the Standard Payment Collection service of Dragonpay which includes online banking, bank deposits and through several over-the-counter payment centers with over 20,000 branch networks all over the country by applying for a Standard Account by clicking the Upgrade button on your Merchant Dashboard.

Is there a maximum amount allowed for every transaction?

Yes. The maximum amount allowed for each transaction is Php 10,000 (per transaction limit). The maximum amount allowed for total transaction per day is Php 100,000 (daily transaction limit).

Can Dragonpay Lite process refunds?

Yes. A refund can be requested and processed through our online refund system. You may click here to know more about the Refund process




INTEGRATION PROCESS and ADMIN PLATFORM

Below are video tutorials on the Integration Process and on how to use the Admin Platform and Generic Biller







You may also feel free to contact us for assistance.
For technical assistance: [email protected]
For payout support: [email protected]
For end-user support of your buyers: [email protected] or [email protected]