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FAQ

How and when can I get the payments from my successful transactions?

How and when can I get the payments from my successful transactions?
All successful transactions from Saturday to Friday will be deposited to your account by Wednesday on the following week.

Can I change the bank details that I enrolled for my Settlement?

Can I change the bank details that I enrolled for my Settlement?
Yes, but it has to be requested from our Customer Support and cannot be changed automatically from your dashboard.

Can I add details on my generic biller?

Can I add details on my generic biller?
Auto-fill the details on your Generic Biller Platform by following the steps on this link https://blog.dragonpay.ph/2014/06/how-to-use-dragonpay-generic-biller.html

How can I upgrade or add other payment channels?

How can I upgrade or add other payment channels?
Avail of the full benefits of your Payment Gateway/Biller Platform by upgrading your account to STANDARD EDITION. Click the “UPGRADE” option on your dashboard side menu.

Do I have a transaction limit?

Do I have a transaction limit?
Yes. Dragonpay Lite limits each transaction to Php 10,000.

How can I activate my Paypal channel?

How can I activate my Paypal channel?
You can follow the instructions found here : https://blog.dragonpay.ph/search?q=paypal